Privacy Policy

When you use Radhvi, we collect the following types of information: • Personal Information: Name, email address, phone number, and delivery address when you create an account or place an order. • Payment Information: We do not store your card details. Payments are processed securely by PhonePe. • Usage Data: Pages visited, products viewed, search queries, and device/browser information. • Cookies: We use cookies to maintain your session, remember your cart, and improve your experience.

We use your information to: • Process and fulfil your orders • Send order confirmations, shipping updates, and delivery notifications • Respond to your customer service inquiries • Personalise your shopping experience and product recommendations • Send promotional emails (you can unsubscribe at any time) • Improve our website, products, and services • Comply with legal obligations

We use cookies and similar tracking technologies to: • Keep you logged in during your session • Remember items in your cart • Analyse website traffic and usage patterns • Deliver relevant advertisements You can control cookies through your browser settings. Disabling cookies may affect some features of the website.

We do not sell your personal information. We may share it with: • Courier Partners (Shiprocket, Delhivery, etc.) to fulfil your orders • Payment Processors (PhonePe) to process transactions • Analytics Providers to understand website usage • Legal Authorities when required by law All third parties are bound by confidentiality agreements and may only use your data for the specified purpose.

We implement industry-standard security measures including SSL encryption, secure servers, and access controls to protect your personal information. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

You have the right to: • Access the personal information we hold about you • Request correction of inaccurate data • Request deletion of your account and associated data • Opt out of marketing communications • Lodge a complaint with a data protection authority To exercise these rights, contact us at radhvi.in@gmail.com.

We retain your personal information for as long as your account is active or as needed to provide services. Order data is retained for 7 years for legal and accounting purposes. You may request deletion of your account at any time.

Radhvi is not intended for children under 13. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us immediately.

We may update this Privacy Policy from time to time. We will notify you of significant changes by email or by posting a notice on our website. Your continued use of Radhvi after changes constitutes acceptance of the updated policy.

For privacy-related questions or requests, contact us at: Email: radhvi.in@gmail.com Address: 13, Chandra Chaya Colony, Alwar, Rajasthan 301001